Company Policy

Late Arrivals

Please be courteous to the staff and other clients and make sure you arrive on time for each appointment.

If you are more than 15 minutes late, we will have to reschedule your appointment. If you arrive late and choose to proceed with the service, we still end your treatment at the initial scheduled end time — and you will be charged the full cost of the original appointment.

If you see you are running late, please contact us right away so we can minimize any disruption to our staff and other clients.

No Show Policy

Any appointment changes must be made at least 24 hours in advance.

• Cancellations with less than 24 hours notice will be charged 50% of the service fee
• No-shows will be charged 100% of the service fee

We understand situations arise — please contact our office if there is an emergency.

Children

As we are concerned with the safety of everyone in our space, we strictly prohibit unsupervised children in the office. In emergency situations, please provide proper supervision in the form of an additional caretaker.

Sick or Feeling Unwell

If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a treatment while sick is not recommended and can in some cases make you feel worse. We want to protect everyone’s well-being.

Prices & Services

Prices and services are subject to change without notice. We will do our best to keep clients informed, but encourage you to confirm pricing and available services when booking.

Personal Belongings

Please leave all jewelry and valuable items at home. Cure Medical Aesthetics is not responsible for any lost or misplaced items.

Quiet Environment

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in and during treatment.

Medical Conditions

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy, or special needs which may affect your services. Some treatments are not recommended for guests with certain conditions. For your safety we require a doctor’s clearance before beginning treatment if any of the following apply:

• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood disorder or disease
• Celiac disease

Age Requirements

All guests must be 12 years of age or older. Minors must be accompanied by a parent or legal guardian and must bring a signed consent form.

Payment Policy

Full payment is due at time of service. We accept cash, Visa, MasterCard, American Express, Discover, and Cure gift cards.

Refund Policy

At Cure we work with each client to discuss treatment objectives and review likely outcomes, benefits, and risks associated with each treatment. We offer individual treatments as well as discounted treatment packages so each client may choose the approach best suited to their needs and budget.

Once services are purchased they will not be refunded. However, to ensure our clients always receive the greatest experience at Cure, unused service value (the cash equivalent for the remaining amount of a treatment package) can be applied toward any other service.

• All skincare product sales are final
• Gift cards have no cash value and are non-refundable

Booking Retainer

A non-refundable appointment retainer is required when booking all treatments. This amount is credited toward your service at the time of your appointment. Packages require a 25% appointment retainer.

Scheduling

To schedule an appointment, you can reach us during regular business hours at (509) 951-8683. Your full legal name, phone number, email address, and a valid credit card are required upon booking.

All scheduling is done through our automated system, which will send appointment reminders 72 and 24 hours before your appointment. Appointments are not considered confirmed unless a booking fee has been collected and you receive a reminder from our system.

Emergency Closures

In case of emergencies such as extreme weather, natural disasters, power outages, or circumstances outside our control, our office will be closed. We will do our best to notify all scheduled clients and move their appointments to a later date.

Parking

Parking is available by the building. We are not responsible for any damage, injury, or lost or stolen items. When you enter our property you assume all risk.

Clients Only

Our office space is reserved for clients only. Please be mindful of our limited space and do not bring extra guests to your appointment.

Respectful Environment

All clients are expected to treat our staff and other guests with courtesy and respect at all times. Rude, loud, aggressive, or disrespectful behavior will not be tolerated. We reserve the right to refuse service to anyone.

Pets

Pets are not allowed in our facility.

Booking & Payment Security

We are committed to protecting your personal information. All data provided through Cojilio booking — including your name, contact information, and appointment history — is handled with strict confidentiality.

We do not store your credit or debit card information in our office. All transactions are processed through the Clover® point-of-sale system, which is PCI DSS compliant and uses end-to-end encryption and tokenization to protect your payment information. Your full card data is never stored on our systems.